Privacy Policy
At The Patchley, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website and services.
Information We Collect
When you place an order, submit an inquiry, or interact with our services, we may collect
personal information including your name, email address, phone number, billing and
shipping address, and any custom design files you upload. Additionally, we collect
technical data such as IP address, browser type, device information, and site usage
behavior through cookies and other tracking technologies.
We use the personal information you provide to manage and fulfill your orders, process
payments, and deliver products or services you request. Additionally, we use your
information to communicate with you regarding order confirmations, delivery updates, and
customer support inquiries. Your data also enables us to enhance the functionality,
security, and performance of our website. We do not sell, rent, or trade your personal information. Your data may be shared only
with trusted service providers who assist us with payment processing, shipping, IT
services, or customer support. These providers are bound by confidentiality agreements
and are permitted to use your information solely to perform their services for us.
Your personal information is retained only for as long as necessary to fulfill your
order, comply with legal requirements, resolve disputes, or support internal business
operations. You may contact us to request deletion of your data, subject to applicable
laws and regulations.
We implement industry-standard security measures to protect your personal data, including
SSL encryption, secure servers, and access control protocols. While we take appropriate
steps to protect your information, no method of data transmission over the internet is
entirely secure. Therefore, we cannot guarantee absolute security.
Our website uses cookies to enhance your browsing experience, understand user behavior,
and improve site performance. You can choose to disable cookies through your browser
settings, although some features of the site may not function properly as a result.
We may update this Privacy Policy periodically to reflect changes in our business
practices or applicable laws. All updates will be posted on this page, and the
“Effective Date” will be revised accordingly. We encourage you to review this policy
regularly.
If you have any questions or concerns regarding this Privacy Policy or how your
information is handled, you may contact us at:
How We Use Your Information
Sharing of Information
Data Retention
Data Security
Cookies and Tracking Technologies
Policy Updates
Contact Information
Client feedback
What Our Customers Say
At The Patchley, we deliver top-quality patches with fast, friendly service. Here’s what our happy clients have to say:
I’ve worked with several digitizers before, but The Patchley genuinely impressed me. The design was clean, ran flawlessly on my embroidery machine, and needed no adjustments. Their team answered my questions quickly and even made a last-minute tweak without any hassle. Turnaround time was fast, pricing was fair, and the service felt personal — I’m definitely coming back!
The chenille patches turned out amazing! Great detail, vibrant colors, and delivered right on schedule. Definitely my go-to team for embroidery work now!
I needed custom PVC patches for our outdoor gear and wasn’t sure what to expect — but The Patchley nailed every detail. The colors were bold, the thickness felt durable, and the final product looked super professional. Best part? The team kept me updated at every step and delivered on time without delays. Great communication, excellent quality, and very competitive pricing!
The woven patches looked sharp and detailed, even with our small text. Customer service was quick and helpful throughout. Highly recommend The Patchley!
Absolutely loved the lapel pins — clean design, polished finish, and they arrived exactly when promised. Great job, Patchley team!
Bright, crisp prints and solid build quality. These sublimation patches added the perfect touch to our merch line. Fast turnaround and easy to work with!
We were searching for leather patches to elevate our cap collection, and The Patchley delivered exactly what we envisioned. The leather quality is fantastic, the embossing was sharp, and they even helped with the design alignment. The whole process was smooth, from ordering to delivery. It’s rare to find a company this easy to work with, especially with such quick turnaround and great rates.
